FAMILY RENEW COMMUNITY INC.
JOB CODE: XXXX
POSITION TITLE: THRIFT STORE MANAGER
REPORTS TO: EXECUTIVE DIRECTOR
DEPARTMENT: THRIFT STORE
LOCATION: ORMOND BEACH
FLSA STATUS: EXEMPT
The Thrift Store is one of the key fund-raising components for the financial support of Family Renew Community. It also serves as a resource for the furnishing for FRC apartments. The Manager's position is a highly responsible position which provides oversight on all matters pertaining to the thrift store(s) that are assigned under the supervision of the Manager. The Thrift Store Manager shall serve as the first line of supervision in Thrift Store operations. Responsibilities includes managing and maintaining staffing within approved budgets, volunteer recruitment and retention, superior customer service, merchandising, store operations and maintenance, as well as attaining sales goals and managing finances within approved budgets, following all financial policies, procedures and processes. Works closely with FRC program staff to facilitate timely turnaround time for program apartments being readied for occupancy on all FRC campuses.
This job description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this position description.
Ensures the establishment of standards to assure efficient and effective operations, superior customer service, a neat and attractive store, stocked with quality merchandise at preferable pricing. Politely, and with a strong customer service approach, responds to all issues, inquiries, problems and questions. Gives information about program & services when asked. Is able to step in and cover any job or function when needed.
Recruits, retains, schedules and manages all paid Thrift Store staff within approved budget. Works collaboratively with the Assistant Manager on all facets of the Thrift Store. Ensures the correct mix of paid staff and volunteers to maximize efficiency and reduce overall cost and expense. Ensures that staff operate within their approved job descriptions and follow and adhere to all organizational policies and procedures. Be willing to work hours necessary to keep the store(s) staffed to capacity as needed.
Develops and manages an effective volunteer recruitment and retention strategy to maximize the use of volunteers. Recruits, trains, retains and coordinates volunteers. Maintains a record of the names, address, hours of service and telephone number of all thrift store volunteers. Provides training designed to assure that all volunteers understand their duties and responsibilities as representatives of Family Renew Community. Resolves volunteer questions and problems fairly, quickly and efficiently.
Oversees the solicitation, collection, and receipt of merchandise donations, the scheduling of donation pickups, the training of associates in good customer relations and merchandising. Solicits quality donations from area businesses and residences. Displays merchandise in a customer friendly and attractive manner. Develops an effective pricing strategy that maximizes the sale of goods to enhance revenue. Working collaboratively with the Director of Development to promote and advertise the store(s) in print, radio, television and internet within the approved budget.
Works with the FRC Accountant to maintain quality financial records of revenues, expenses, cash donations, daily receipts, bank reconciliations, etc. Adheres to all organizational financial policies, procedures and processes. Be proficient in cash register operations, cashiering, closing out and deposits. Examining all incoming thrift store bills for accuracy and insuring that they are paid in a timely manner. Verifies all services and expenses performed on behalf of the thrift store are appropriate to be paid. Obtains approval for all expenses according to organizational policies and procedures.
Follow up on maintenance needs promptly and efficiently with FRC vendors, when approved. Maintains property in accordance with lease agreement. Notifies and discusses with the maintenance staff all maintenance projects and needs. Assure the store is maintained in a safe and clean condition. Maintain adequate supplies for staff and volunteers to work efficiently. Responds to all safety and security concerns, identifies and takes appropriate corrective action when necessary.
Maintains strict confidentiality of operations and records as directed. Performs other related duties as assigned. Makes commitment to FRC's mission and core values as described in the FRC Employee Creed. Abides by principles of EEO compliance and contributes to a workplace of dignity and respect. Works cooperatively in a group/team setting. Shows respect to others. Takes guidance and direction from supervisor. Arrives/Reports to work on time and ready to work.
Solid communications skills both written and verbal. Solid computer and internet skills. Ability to organize, multitask, prioritize and work under pressure. Able to be resourceful and proactive in dealing with issues that may arise. Able to deal with rapidly-shifting priorities.
MATERIALS AND EQUIPMENT USED
General Office Equipment.
Proficiency in working with cash registers and must be able to trouble shoot problems and provide training and oversight to all Thrift Store personnel.
Proficiency in office software including Microsoft Office, Donor Perfect and other reporting systems.
EDUCATION AND EXPERIENCE
High school diploma or general education development (GED) certificate required and previous experience relevant to the position and with the skills necessary to successfully fulfill the job requirements.
LICENSES AND CERTIFICATIONS
KNOWLEDGE, SKILLS ANDS ABILITIES
Knowledge of practices and principles of thrift store operations.
Superior customer service skills.
Solid communication skills both written and verbal
Solid computer, cash register, and internet skills
Ability to organize, multitask, prioritize and work under pressure.
Ability to be resourceful and proactive in dealing with issues that may arise.
Ability to deal with rapidly-shifting priorities.
Ability to walk around store, assist with collecting donations, placing and rearranging items on racks and shelves.
Detail oriented and observant.
Team-oriented to achieve organizational objectives.
MENTAL AND PHYSICAL ABILITIES
Ability to meet attendance requirements
Ability to read, write and communicate the English language.
Ability to perform mathematical calculations and to operate and train others on the use of cash registers.
Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
Duties are usually performed during periods of sitting, standing or walking.
Work is performed in a normal thrift store environment where there may be some physical discomforts associated with lifting, changes in situations, discomforts associated with noise, dust, dirt, and the like.
All employees recognize that Family Renew Community, Inc. is a ministry and agrees that they will do nothing as an employee of Family Renew Community, Inc. to undermine its religious mission.
STATEMENT OF PURPOSE
The purpose of a job description is to outline the essential functions unique to a particular job within a specific department. Job descriptions are used to recruit, train, and evaluate employees.
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